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24-7 Intouch to Attend Customer Response Summit Toronto

WINNIPEG, Manitoba. May 28, 2013Representatives from 24-7 Intouch and Social Herd will be attending the Customer Response Summit Toronto, taking place June 17th to 19th, 2013 at the Westin Harbour Castle, in Toronto, Ontario.

The Customer Response Summit is presented by Execs in the Know, who aim to connect people to quality content and promote thought leadership through industry events, peer to peer collaboration, networking, and industry employment opportunities.

This inaugural Canadian event will focus on Customer Care for the Connected Consumer, and provide the opportunity to participate in team brain storming and problem solving with the Canada’s most progressive and innovative customer experience leaders. Holly Berry, Director of Enterprise Sales at 24-7 Intouch will contribute to the community dialogue leveraging her customer care experience within the contact center. Berry will be joined by Matt Wheatley, Director of Sales & Business Development at Social Herd (a 24-7 Intouch company), who will share his social media insight with the group.  Both will round up a complete multichannel approach, relevant to today’s Connected Consumer.

Frost & Sullivan Customer Contact 2013, East

Our team has just returned from last week’s Frost & Sullivan 9th Annual Customer Contact 2013, East: A Frost & Sullivan Executive MindXchange in Marco Island, Florida. In addition to meeting and networking with amazing leaders in the customer service and customer care industry, they also had the opportunity to participate in a multitude of thought-provoking sessions and discussions. Our team came away with so many exciting ideas to share; here are just a few of our key takeaways:

1. Agent Experience – Is it more valuable to provide agents with coaching focused on scoring systems or on making them better, taking advantage of agents unique skill sets?

2. Creating Customer Delight – It takes only seconds to create customer delight and positive memorable experiences.

3. Big Data – Understanding and using the enormous volume of data available today to create customized experiences that exceed expectations.


Making Business Sense of Social Chatter

Visit for more info on Social Chatter!

SOCAP Canada Event: Improving the Customer Experience

WINNIPEG, Manitoba. Sept. 5, 2012 – 24-7 Intouch’s Chris Wallace, Vice President of Sales, Dedicated Solutions, will be chairing the SOCAP Canada 2012 Community Event: Improving the Customer Experience. The event takes place Wednesday, September 12 in Mississauga, Ontario, at the ThinkFOOD! Facility at Maple Leaf Foods.

Keynote speakers include Bruce Philp, Brand Strategist, and Celine Dumais, Vice President of Consumer Care at L’Oreal USA who will expand on the topic of mastering the post-digital marketplace. Neal Dlin, from Spin Master, Ltd., and Colleen Hebel from Maple Leaf Foods, will serve as panelists and discuss the influence that customers and brands have on each other. 24-7 Intouch and Social Herd, along with Maple Leaf Foods and Unilever, are sponsoring the event.

Wallace, who serves as Chair and President of the SOCAP Canada Community, stated, “Everyone in the SOCAP Canada Community is looking forward to our 3rd annual event. We are excited to be joined by expert thought leaders, from a variety of industries, ready to share how customer engagement strategies are changing and how to use communication and technology to create a better consumer centric experience.”
A special hands-on workshop at the ThinkFOOD! Facility at Maple Leaf Foods is available to the first 20 registrants.
For more information and to register please visit SOCAP International’s Canada Community Website.

About 24-7 Intouch

24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, e-mail and social media, across all industry segments.  Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty.  The 24-7 Intouch teams are brand specialists, representing their client’s brand, culture and employees in each business partnership.

About SOCAP International’s Canada Community
SOCAP’s Canada Community provides educational resources and training with a special emphasis on distinctly Canadian consumer practices. The SOCAP Canada Community is an excellent opportunity for members to network directly with Canada’s top leaders in customer care. Resources for this community will be delivered mostly in English and, when possible, in French.

For SOCAP members who live in Canada or work closely with Canadian consumers, it is absolutely vital to focus on the market trends, customer expectations and diverse demographics that are unique to Canadians.

Media Contact:
24-7 Intouch
Morgan Stewart
Marketing Manager | Direct & Digital Marketing

Do you have plans for your contact center of the future?

Check out this great infographic from Astute Solutions.

How are you preparing your customer expectations?

The original post is located here!

Making Meaningful Connections: LivePerson Aspire 2012


Our team had the opportunity to attend LivePerson Aspire last week in New York. There were so many great conversations and thought provoking points to take away from the event, some of ours include:

  • Create deeper customer connections by aligning marketing and customer service experiences
  • Keep the customer in the channel of their choice and leverage the data to improve customer engagement
  • Your customers are everywhere, be prepared to communicate with them via mobile chat

During the Office Hours sessions, we discussed Optimizing your Workforce and increasing labor productivity to maximize return on  your technology investment. Click here to view the summary.


Gearing up for Aspire 2012 in NYC

24-7 Intouch will be at LivePerson Aspire in NYC next week.

Some of the featured sessions include:

  • “The Future of Connection” from Robert LoCascio, CEO, LivePerson
  • “360-Degree Customer Engagement” from Erin Smith, Director, Managed Global Services, Petco
  • “Marketing Agility in the Age of the Connected Customer” from Jason Daigler, Manager, Online Product Management, The Home Depot
  • “Turning Social Media into a Lead Generation Tool with Chat” from David Phillips, Online Marketing Manager, Cvent
  • “Taking Chat to SMS:  Using Technology to Get to People When They Need Help the Most” from Brian Pinero, Acting Director, Love is Respect
  • “The Power of the Right Deal at the Right Time:  Achieving Extraordinary Results with Keyword Lift™” from Sara Shikhman, President, Bedroom Furniture Discounts
  • “The Future of Innovation” from Thomas Stat- Co-Founder and Executive Director, Edison Universe, and TED speaker
  • “Empowering your Business Through Community,” from Peter Block—Author of Community


24-7 Intouch Recognized as 2012 Top 50 Teleservices Agency by CIS Magazine

WINNIPEG, MANITOBA. May 14, 2012 — 24-7 Intouch, global contact center outsourcer, announced today that it has been named on the Customer Interaction Solutions 27th Annual Top 50 Teleservices Agencies Ranking, increasing its Global Aggregate score to 13 from 25 in 2011.

The Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed during the past year.
In the Interactive category, 24-7 Intouch ranked 5th, an improvement from 31st in 2010, and 8th in 2011. 24-7 Intouch also ranked 5th in the International Outbound category and 7th as an International Inbound provider.

With the addition of its onshore Denver, CO facilities in 2011, 24-7 Intouch qualified for the first time in the U.S. Domestic Outbound and Inbound categories, ranking 13th and 21st respectively.

“With the launch of our Denver facility, we have been able to exponentially expand our capacity. Being recognized, for the seventh consecutive year, as a leading contact center, and for the first year as a U.S Domestic solution provider, is an honor,” says Greg Fettes, President and CEO of 24-7 Intouch. “As we continue to grow and expand operations, we will maintain our ‘boutique’ approach and focus on training highly qualified agents to seamlessly represent our clients through our multichannel offerings.”

24-7 Intouch at SOCAP Symposium 2012

Last month, 24-7 Intouch attended the SOCAP International 2012 Symposium in Baltimore, Maryland.
Check out some of our highlights here!

Thanks to everyone at SOCAP International for making this such a memorable event.

See you in the fall!

24-7 Intouch to Attend RedPrairie RedShift: 2012

We are gearing up to attend RedPrairie Corporation’s ResShift: 2012 event next week in Hollywood, Florida.

24-7 Intouch’s Matt Cockell, Vice President of Sales & Business Development, will be moderating Thought Leadership Round Table discussions at Red Prairie’s RedShift: 2012. Cockell’s session will take place from 12 -1:30 P.M. on Tuesday, May 8. The user conference runs from May 7-10, 2012 in Hollywood, Florida.

View our full Press Release here.