Posts tagged ‘Events’
24-7 Intouch is thrilled to be a sponsor of the first annual Shoptalk, The Next Gen Commerce Event May 15-18, 2016 at Aria Las Vegas! Shoptalk’s goal is to bring together a community of commerce innovators and redefine how customers discover, shop and buy.
With over 2,600 attendees, including over 360 CEOs and amazing keynote speakers, the conference is sure to be phenomenal. The talk tracks will be heavily focused on technology, and the rapid changes in how people are consuming media.
We are gearing up to attend RedPrairie Corporation’s ResShift: 2012 event next week in Hollywood, Florida.
24-7 Intouch’s Matt Cockell, Vice President of Sales & Business Development, will be moderating Thought Leadership Round Table discussions at Red Prairie’s RedShift: 2012. Cockell’s session will take place from 12 -1:30 P.M. on Tuesday, May 8. The user conference runs from May 7-10, 2012 in Hollywood, Florida.
View our full Press Release here.
Last month, along with other members of the 24-7 Intouch team, I attended the Astute Solutions 2012 Customer Conference in San Diego. For the third year in a row, we have participated in the conference and as expected, left with valuable new information and industry insight.
During the conference, Matt Cockell, Vice President of Sales & Business Development, discussed the importance of engaging the C-Suite to build a business case for re-investing in the contact center. In any contact center, labor costs are typically the largest annual expense component, exceeding 65% of total operational costs. This session demonstrated how reinvesting in multiple channels can maximize ROI while achieving customer support goals.