Posts tagged ‘Events’
We are gearing up to attend RedPrairie Corporation’s ResShift: 2012 event next week in Hollywood, Florida.
24-7 Intouch’s Matt Cockell, Vice President of Sales & Business Development, will be moderating Thought Leadership Round Table discussions at Red Prairie’s RedShift: 2012. Cockell’s session will take place from 12 -1:30 P.M. on Tuesday, May 8. The user conference runs from May 7-10, 2012 in Hollywood, Florida.
View our full Press Release here.
Last month, along with other members of the 24-7 Intouch team, I attended the Astute Solutions 2012 Customer Conference in San Diego. For the third year in a row, we have participated in the conference and as expected, left with valuable new information and industry insight.
During the conference, Matt Cockell, Vice President of Sales & Business Development, discussed the importance of engaging the C-Suite to build a business case for re-investing in the contact center. In any contact center, labor costs are typically the largest annual expense component, exceeding 65% of total operational costs. This session demonstrated how reinvesting in multiple channels can maximize ROI while achieving customer support goals.