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Posts tagged ‘Mobile Chat’

Making Meaningful Connections: LivePerson Aspire 2012

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Our team had the opportunity to attend LivePerson Aspire last week in New York. There were so many great conversations and thought provoking points to take away from the event, some of ours include:

  • Create deeper customer connections by aligning marketing and customer service experiences
  • Keep the customer in the channel of their choice and leverage the data to improve customer engagement
  • Your customers are everywhere, be prepared to communicate with them via mobile chat

During the Office Hours sessions, we discussed Optimizing your Workforce and increasing labor productivity to maximize return on  your technology investment. Click here to view the summary.

 

How mobile are you?

Your customers are on the go all the time.  Are you prepared to engage with them – wherever that may be?
Did you know that Smartphone shipments surpassed PC shipments for the first time in history in the fourth quarter of 2010?!

I recently returned from the SOCAP International Annual Conference in Orlando where mobile chat was a very hot topic. Did you know that Mobile Shipments surpassed PC shipments for the first time in history in the fourth quarter of 2010?!http://www.pcmag.com/article2/0,2817,2379665,00.asp#fbid=eR3kEsY1NJP .

24-7 Intouch provides Certified LivePerson Agent labor and is a re-seller of its mobile chat solutions.  I found this great video by LivePerson that outlines the importance and simplicity of mobile chat. Check it out! Chances are, you’ll be viewing this on your smartphone ;-)