Posts tagged ‘Mobile Chat’
- Create deeper customer connections by aligning marketing and customer service experiences
- Keep the customer in the channel of their choice and leverage the data to improve customer engagement
- Your customers are everywhere, be prepared to communicate with them via mobile chat
I recently returned from the SOCAP International Annual Conference in Orlando where mobile chat was a very hot topic. Did you know that Mobile Shipments surpassed PC shipments for the first time in history in the fourth quarter of 2010?!http://www.pcmag.com/article2/0,2817,2379665,00.asp#fbid=eR3kEsY1NJP .
24-7 Intouch provides Certified LivePerson Agent labor and is a re-seller of its mobile chat solutions. I found this great video by LivePerson that outlines the importance and simplicity of mobile chat. Check it out! Chances are, you’ll be viewing this on your smartphone 😉