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ENTERPRISE SOLUTIONS
24-7 INtouch has proven experience and success in meeting the
outsourcing objectives of Fortune 1000 corporations in various
industries such as retail, automotive, e-commerce and manufacturing. Our
developed suite of enterprise solutions, industry leading technology,
and talented team of managers and support staff ensure our larger volume
clients stay ahead in their industry by building lasting relationships
with their customers.
Whether your outsourcing goal is to retain customers, increase revenue,
generate sales, reduce service costs, or break into new markets, 24-7
INtouch has a communication solution suitable for your business. We
consistently deliver solutions based on the following values:
Operation Efficiency. Our superior process management practices
create lower average hold times, reduce abandonment rates, and increase
close rates, while maintaining a high level of quality for each customer
interaction. Award Winning Quality.
Each year we challenge ourselves to meet quality standards set by our
company and the industry. Our focus on quality translates into
personalized service, consistent service levels, and improved customer
retention.
Industry Leading Technology.
Investing in the latest technology and partnering with leaders in the
industry, provides clients with access to leading technology and ensures
scalable solutions that grow with your business
Our comprehensive suites of
contact center solutions help manage each step of your customer life
cycle. Our Dedicated Agent Solutions include:
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Telesales and Customer Acquisition
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Customer Care and Retention
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Web-Based Customer
Care
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24-7 INtouch Enterprise Contact Center
Service Features |
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Dedicated
telesales and/or customer care agents with customized training on
your account |
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Services offered
in 3 languages (English, French & Spanish) |
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Qualified Operations team
with extensive experience in enterprise contact
center management |
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Direct access to
a Team Manager & Client Services Manager who will tactfully handle
every account need |
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Daily performance
tracking and agent productivity report |
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Real-time
monitoring of agent activity to identify training and other quality
assurance needs |
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Online reporting
access to monitor real time call performance |
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Daily back-up of
all client data as part of a comprehensive disaster recovery plan |
To learn more about 24-7 INtouch Enterprise Call Center Solutions,
contact us today at 1.800.530.1121.
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