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SMB :
Solutions
> Email Response
EMAIL RESPONSE
Customers expect email responses promptly, making your turn-around
time a crucial factor. 24-7 INtouch Email Response solution manages your
customers' email and web-form inquiries to
ensure they receive an appropriate response to emails quickly and
accurately. Learn
how 24-7 INtouch Real-time Email Response can bring success to your
customer service approach and sales strategy.
Real-time Email Support
24-7 INtouch live eReps are standing by 24-hours a day
to provide personalized and immediate responses to your customers’
emails. Real-time email support is an effective supplement to your live
telephone support and live chat services. With real-time email support,
you provide a holistic customer service experience that will
strengthen your brand and increase revenues.
Proprietary Email Certification Program
24-7 INtouch uses third-party certification software for email
management. Using this software, we store your developed list of
Frequently Asked Questions (FAQs) and corresponding answers for each
product/service. Our eReps can then retrieve answers and general
information effortlessly, to provide a prompt yet detailed answer to
your customer or client.
Guaranteed Response Times
Impressing your customers and clients with quick response time can
set your growing company apart from the competition. 24-7 INtouch
guarantees a response turnaround time of less than 4 hours. The result is
an improved customer service experience and increased brand loyalty,
resulting in greater online and off-line sales.
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24-7 INtouch - Email Response Highlights |
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Personalized and immediate responses to emails
24/7/365. |
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Proprietary Email
Certification program ensures efficient and accurate email
responses. |
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Email support
combined with current customer service plan sets you apart from
competition, increasing brand loyalty and long term sales. |
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Guaranteed
response time of 4 hours or less. |
Call us today at 1.800.530.1121 to learn more about our Email Response
Solution. |
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