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SMB :
Solutions
> Emergency Response
EMERGENCY RESPONSE
Emergencies come at any hour of the day and efficient handling
of emergency calls is crucial to the success of your business. Critical
and urgent calls require specific call handling expertise for information
to be delivered fast and accurately. Learn how 24-7 INtouch
Emergency Response can provide success to your customer service approach
and operational efficiency.
Always Be Prepared
During an emergency or critical situation, 24-7 INtouch will collect
caller information, take note of the caller’s issue, and get the caller
in contact with the correct On-Call representative from your company.
Once the caller is connected to someone from your company, our agent
will forward the caller’s message to your email inbox, pager, or
text-enabled mobile phone. Our call center agents record an electronic
history of each contact and keep it available for your reference.
On-Call Schedule Manager
The On-Call Schedule Manager gives you full control over the escalation
process our agents should follow. This enables you to make modifications
to your On-Call
Schedule by creating, editing, and deleting personnel and their availabilities,
as you need. With 24-7 INtouch emergency response services YOU have
total control. In addition, our Quality Management technology digitally
records each call in a searchable database, providing you with valuable
legal protection, making it easy for you to listen to any call at any
time.
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24-7 INtouch - Emergency Response Highlights |
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Critical and
urgent calls are transferred immediately to a representative of your
business. |
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Important caller
information and details are delivered to you promptly via email,
pager, or text-enabled mobile phone. |
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On-Call Schedule
Manager displays the availability of your personnel in a highly
organized manner so that the appropriate representative from your
company can be contacted immediately by one of our agents. |
Call us today at 1.800.530.1121 to learn more about our Emergency
Response Solution. |
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