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THIS SEASON, P-R-E-P-A-R-E – NOW!
P
ROFICIENT RETAILERS EXPECT PEOPLE TO ACT REAL EARLY – NOW!
 


There are only a few months left until Christmas, which represents a countdown to the most important sales season for online and multi-channel retailers. Over the past few years, the overall revenue generated from in-store retail sales have been on a decline, yet online revenues have been demonstrating the opposite trend. According to the U.S. Census Bureau, total retail sales (excluding motor vehicles) rose 12.9 percent in Q4 of 2008, contributing to the overall total of $3,167,058 million sold, of which 132.4 billion was retail e-sales that year.

 

With such a large portion of sales occurring in Q4, and online throughout the year - how are you preparing for your busiest season?

 



 

Learn more about how you can get ready for the holiday season, to maximize on your sales and build brand loyalty by DOWNLOADING OUR ARTICLE. You will learn:

  • The top 6 actions to take now to ensure your customer care is ready for the busiest sales season;

  • What customers are looking for when they visit your website for holiday shopping;
  • How to provide the best customer care in all mediums;
  • How to efficiently route calls and collect caller information to provide faster service to customers; and
  • How to follow-through with your customer care after the holiday rush eases.
 
 
 
 
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