How a Call Center Works

Step 2: Proposal Signing

Once our sales executive has identified your business needs, he or she will send you a written proposal outlining suggested services and prices as discussed in your initial conversation. Once you are fully satisfied with the account details, a partnership can then be created.

Step 3: Setting up your account

The initial stages of setting up your account is carried out by your original sales person. They will confirm some basic account decisions and handling details, such as defining your customized greeting and your FAQs.

After initial information is taken, you will be introduced to your 24-7INtouch Client Services Representative, who acts as a consistent ‘point person’ that remains your primary contact for the life of your account. This is a dedicated manager who fully understands your account, and will be able to handle any questions or concerns you encounter over the life of your account.

During the next few days your client services representative will be responsible for efficiently processing your information in order to reach your targeted ‘Go Live’ date. During this time the technology is set up and tested, specific account information and customized scripts are implemented, and our Sales and Customer Service Certified call center agents undergo one-on-one training on your account.

Step 4: Go Live!

Once you are completely satisfied with your account details and have had the opportunity to make successful test calls, your account will ‘Go Live”!

Step 5: We deliver results!

Your 24-7 INtouch client services representative will monitor your account closely and make sure we are constantly meeting your expectations. We understand the importance of capitalizing on every opportunity and will be there to help you analyze and make changes to your account whenever you feel necessary. At 24-7 INtouch we understand your business needs are always changing; therefore we are dedicated to being flexible and are always trying to improve on your account.

On the Floor

Once your account is set up, the calls can begin to flood in! At this point, a multi-step process takes place that helps transform every call into an opportunity for your company. Click here to take a tour of how our call center works.

Now that you have a better understanding of our process take the first step to growing your business and place that call – 1-800–530-1121 or Request a Free Quote Now!