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> Live Web Chat
LIVE WEB CHAT
With
the increase of online shoppers and growing attraction to price shopping
on the Internet, your online customer service strategy plays an
important role in your business. Integrating 24-7 INtouch’s Live Web
Chat solution will aid you in converting your online visitors into loyal
buyers. Combining LivePerson’s live chat technology, 24-7 INtouch agents
or ‘eReps’, and a specialized management structure, our Live Web Chat
Solution will bring success to your online customer service approach and
sales strategy – all at an all-inclusive per minute pricing model!
24-7 INtouch and
LivePerson – How it Works
LivePerson is an industry-leading provider of live chat technology that
helps connect businesses and experts with consumers seeking help on the
web through real-time chat, creating more relevant, compelling and
personalized online experiences. 24-7 INtouch has paired with LivePerson
to offer our clients the most advanced technology and highest level of
service possible for a complete online solution. LivePerson’s PRO
Solution contains the highest technology platform,
and equips 24-7 INtouch with an effective online channel to engage your
online customers and provide exceptional service with our eReps as the
point of contact.
LivePerson Certified eReps
24-7 INtouch Live Web Chat will help increase your online conversions
and customer acquisitions by providing real-time assistance for your
customers. 24-7 INtouch ensures each of our eReps is LivePerson trained
and fully Certified for handling all Live Web Chat communication. They
possess strong, well-developed written communication skills geared
towards engaging customers, directing them through the sales process,
and essentially converting visitors into buyers.
Our Live Web Chat Solution will allow your business to:
a) Be Proactive with Your Visitors - 24-7 INtouch eReps can
initiate chat and offer promotions to your visitors at critical times
during their online visit - for example before abandoning their shopping
cart. LivePerson technology allows for the monitoring of customers’
online behavior to make sure contact is made at the right time for that
individuals’ online habits. This, included with a set of business rules
defined to fit your business goals will tell the eReps how to act as
your customers make their way through your website. Our Proactive Chat
Solution can be used to close more sales, encourage repeat visits, and
increase average order size.
b) Reduce Shopping Cart Abandonment - Adding Live Web Chat to
your website can reduce shopping cart abandonment by up to 50%. Combine
Live Web Chat with our voice and email solutions to experience
unprecedented web sales by leveraging your multichannel customer support
options at critical times during the purchase decision.
c) Increase Customer Satisfaction - 24-7 INtouch Live Web Chat
allows your customers to receive quick answers to their questions
without the hassle of disconnecting from the Internet or using the
phone. With Live Web Chat your web store is staffed with an eRep
24/7/365 to assist your customers in real-time as they visit your site,
enhancing customer satisfaction and the overall online experience.
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24-7 INtouch - Live Web Chat Highlights |
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Access to a complete solution with best in class LivePerson
technology and highly trained chat specialists, all at one inclusive
rate. |
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Increase online
conversions and customer acquisitions with
real-time assistance. |
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Market promotions and discounts directly to
online visitors through Proactive Chat. |
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Reduce shopping cart abandonment
by up to 50%. |
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Raise customer
satisfaction levels through convenient 24/7/365 customer service. |
Call us today at 1.800.530.1121 to learn more about our Live Chat
Solution. |
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