Live Chat Services

• 75% of all e-shopping carts are abandoned before the purchase is actually complete. Nine out of 10 shoppers who abandoned their carts did so because of a lack of customer service. (Web Merchant, Fall 2003, Cybershopper Survey)

• 72% of respondents said that customer service is critical in shopping satisfaction. Less then one percent of all ecommerce Websites offer live customer assistance. (eMarketer, June 2002)

24-7 INtouch “eReps”
Live 24-7 INtouch eReps standby on a 24/7/365 basis to provide Live Web Chat, Web Push, and Online Callback Request. Our eReps are subject to the same customer service and sales training programs as our live call center agents. Their focus is to drive online sales and improve the online experience for website visitors. Since our live eReps can handle multiple chats at the same time, 24-7 INtouch can offer this service at a fraction of the cost of live telephone support. Although live telephone support is critical to your customer communications strategy, adding multiple communication channels can be a powerful supplement and effective method of lowering the overall cost of providing live support on your website.
 
24-7 INtouch delivers leading edge online support solutions that will increase your company credibility, increase revenues generated online, and, most importantly, increase your profits using:

• Live Chat: With the help of our live chat software, through a click of a button your customers can engage in a privately branded, real-time, text-based live chat session with a 24-7 INtouch eRep.
• Web Push: As an enhanced feature of our live website support, website navigation assistance enables 24-7 INtouch call center agents to ‘push’ a requested web page from your website to display in your customer’s browser.
• Online Callback: Your customers can request a phone call from one of our call center agents through your website.