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SMB :
Solutions > Order
Taking
ORDER TAKING
24-7 INtouch offers fully integrated web-based order taking services
on a 24/7/365 basis. We have the capacity and capability to handle any
call volume and any size of product catalog - from a single product to
large catalog orders.
Learn how 24-7 INtouch Order Taking Services can
bring success to your customer service approach and sales strategy.
Sales Focused Order Taking Specialists
Our mission is to increase the percentage of calls for your campaign that convert
into actual sales. We
specifically train our agents to handle each call as a valuable sales
opportunity and use cross-sells and up-sells to increase the value of
each order. Furthermore, to ensure quality assurance and quality
service, our call center agents are fully trained as Certified
Order Taking Specialists before taking calls from your sales
line.
Streamlined Sales Channels
Using a web enabled call center allows our agents to enter orders through your existing e-commerce website,
thus streamlining sales
and fulfillment channels. If an
e-Commerce page is not already in place, 24-7 INtouch will build one for you, allowing the convenience of
real-time credit card processing, inventory tracking, and integration
with your fulfillment house.
Front Line FAQ Support
As a value-added partner, 24-7 INtouch can take your orders and handle
front-line customer inquiries. Our proprietary Merlin Agent Interface™
and scripted Frequently Asked Questions (FAQs), allow our agents to
answer questions related to your business both easily and thoroughly,
increasing the efficiency and effectiveness of your customers’ calls.
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24-7 INtouch - Order Taking Highlights |
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Fully integrated
web-based order taking services handling high call volumes and
diverse product catalogs. |
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Comprehensive
agent training ensures quality service and effective sales closing. |
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Customized
e-commerce website will streamline your sales and reporting
channels. |
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Proprietary
Merlin Agent Interface™ with scripted FAQ integration provides for
efficient and effective question answering. |
Call us today at 1.800.530.1121 to learn more about our Order Taking
Solution. |
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