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EMAIL RESPONSE

Are you having difficulties keeping up with an increasing number of customer service emails, sometimes not responding for days? Your customers expect their emails responded to in the same way as a phone call or chat. 24-7 INtouch Email Response solution can manage your customer’s email and web-form inquiries quickly and effectively, always ensuring your customers can a right response to their question. Learn how 24-7 INtouch Real-time Email Response can bring success to your customer service approach and sales strategy.

Real-time Email Support

24-7 INtouch will manage your customers' email and web-form inquiries quickly and consistently. Our live eReps are standing by 24-hours a day to provide personalized and immediate responses to your customers’ emails. Real-time email support is an effective supplement to your live telephone support and live chat services. With real-time email support, you will provide a holistic customer service experience that will strengthen your brand and increase revenues.

Proprietary Email Certification Program

24-7 INtouch uses third-party certification software to handle email management. Using this software, we store your developed list of Frequently Asked Questions (FAQs) and corresponding answers for each product/service. Our eReps can then retrieve answers and general information effortlessly, to provide a prompt yet detailed answer to your customer or client.

Guaranteed Response Times

Impressing your customers and clients with a quick email response can set your growing company apart from the competition. At 24-7 INtouch, we guarantee a response turnaround time of less than 4 hours. The result is an improved customer service experience and increased brand loyalty, resulting in greater online and off-line sales.

Call us today at 1.800.530.1121 to learn more about our Email Response Solution.