Posts tagged ‘Social Media Management’
WINNIPEG, Manitoba. September 13, 2013 – Matt Wheatley, Director of Sales and Business Development at Social Herd, a 24-7 Intouch company, will be speaking at the CallCopy User Conference, Connect 13. The speaking session titled, “Leveraging Call Recordings: Drive Agent Engagement and Coaching”, will take place Monday, September 16 from 11 AM to 12:15 PM.
Wheatley’s presentation will focus on the operational expertise needed to leverage call recordings to improve training, coaching, and to make strategic decisions. Specifically, he will touch on the different ways data can be examined and implemented, based on various customer care goals. More…
WINNIPEG, Manitoba. April 4, 2012 – 24-7 Intouch, leading contact center outsourcer, announced today the official launch of their social media management arm, Social Herd. Social Herd is an outsourced provider of social media monitoring, moderation, engagement and insight for brands active within the social web.
24-7 Intouch made the strategic decision to create Social Herd as a separate company to ensure internal focus is directed in developing social media management best practices and delivering high quality monitoring and response solutions to their customers.